FAQs
Questions? Here's the straight answers.
Everything people usually ask us about the websites, the SEO, changes and contracts. Can't see your question? Just ask us.
The basics
What do I actually get for £99 a month?
A professionally designed website with up to 10 pages, hosting with SSL and daily backups, SEO on 10 keywords that we track every day, monthly SEO work on your pages, a monthly report, changes when you ask for them, and a client account where you can see it all.
Why's it so cheap? What's the catch?
No catch. Most of what agencies charge for is time. We've built software that does the repetitive bits, so our team only spends time where it actually matters. Lower costs for us means a lower price for you.
Who is it for?
Small businesses that want a proper website and to show up on Google, without paying agency prices. Tradespeople, shops, clinics, agents, small firms. If you've ever had a website quote and choked on your brew, it's for you.
Do I need to know anything about websites?
Not a thing. You tell us about your business and we do the rest. If you want something changing, you ask in plain English.
Your website
How many pages do I get?
Up to 10. That's plenty for most small businesses, with room for a page for each of your main services. If you need more, ask.
How long does it take to go live?
Within 7 days of signing up, as long as we've got what we need from you, like your logo and a few photos if you have them.
What if I haven't got any photos?
No problem. We've got a library of decent stock photos we can use until you've got your own. Real photos of you and your work always go down better though, even ones off your phone.
Will it work on phones?
Yes. We build for phones first because that's where most of your visitors will be.
Do I own my website?
Your domain name is yours, and so are the words and photos you give us. The design and the system it runs on are part of our service, a bit like renting. If you ever leave, we'll help you move your domain and hand over your content.
Can I use my existing domain?
Yes. If you've already got one, we'll point it at your new site. If you haven't, we'll help you pick one.
SEO and getting found
What is SEO?
It's the work that helps your website show up on Google when people search for what you do. Things like what's written on your pages, how they're set up behind the scenes, how fast the site is and how your business is listed.
How do you pick my 10 keywords?
We look at what you do and where you work, check real search numbers, then agree the final list with you. They're the searches your customers actually type, like “plumber in Bolton” or “emergency dentist near me”.
Can you guarantee I'll be top of Google?
No, and run a mile from anyone who says they can. Nobody controls Google. What we can promise is that we'll do the work properly every month and show you exactly what's happening.
How long until I see results?
A few months is normal. Busier areas and more competitive trades take longer. You'll see your rankings every month so you're never in the dark.
Can I add more keywords?
Yes. You can add another 10 at a time from your account.
Changes and support
How do I ask for a change?
Log in to your account, click new request and tell us what you want in your own words. Screenshots help. We'll get on with it and let you know when it's done.
What counts as a change?
Day to day stuff. Text, photos, prices, opening hours, new team members, reviews and small layout tweaks. Bigger projects like a whole new feature get a fixed price first.
How quickly are changes done?
Most small changes are done within a working day or two. Anything urgent, like your site showing the wrong phone number, gets jumped to the front.
Can I ring someone?
Yes. You'll always be able to talk to a real person on our team.
Contracts and payment
Is there a contract?
Yes, a 12 month minimum. After that it goes month to month.
How do I pay?
Monthly by card. Your first payment is taken when you're happy with your preview and want to go live.
Are there any hidden fees?
No setup fee and no hourly charges for normal changes. If you ever ask for something that costs extra, we'll tell you the price before we start.
What happens if I want to leave?
After your minimum term, give us notice and we'll help you move your domain and hand over your content.
Still got a question?
Drop us a message and a real person will get back to you. Or just get your free preview and see for yourself.